OliverIQ Introduces Smart Home as a Service for Telcos & ISPs

May 17, 2024, Sandy, Utah

OliverIQ, the first Smart Home as a Service (SHaaS) platform, has launched a solution that transitions the traditional, fragmented smart home landscape into a cohesive managed service. Broadband, telecom, and internet service providers can now offer a brand-aligned smart home experience that paves the way for enhanced customer relationships and market distinction.

OliverIQ offers per-activation pricing and per-router pricing models for Internet Service Provider (ISP) partners. Both options include one-touch device integration, unified control, automation, and unlimited remote tech support for leading smart home devices and brands, including Amazon, Google, Ring, Nest, Ecobee, Honeywell, Sonos, Roku, Yale, Lutron, Leviton, and more. Remote security monitoring is available as an opt-in add-on for either model.

Past attempts to expand telecom services into home automation have centered on turnkey smart home kits with a limited set of supported devices. This approach is counter to consumer behavior: research from Deloitte reveals that consumers have widely varying smart device needs and adopt new devices from diverse brands on an ad hoc basis. OliverIQ offers a manufacturer-agnostic solution that breaks free of past limitations, allowing service providers to unify and enhance their customers’ new and existing smart home devices.

“Telcos and ISPs have ventured into the smart home space before, but the real key to success in this arena is in-depth support and integration for the devices consumers organically want. That's where OliverIQ stands out. Our platform fits hand-in-glove with the needs of service providers and offers their customers a world of choice when it comes to selecting the smart home devices that work best for their lifestyle,” said Will West, CEO and Co-Founder of OliverIQ.

OliverIQ’s SHaaS solution delivers home automation, live security monitoring, and comprehensive service and support under the service provider’s brand. The OliverIQ software automates device discovery and integration, and users can set up complex automations like wake up routines and vacation mode with a few taps.

OliverIQ's SHaaS platform is designed for seamless white-label integration. Depending on ISP partner preference, it can be integrated into an existing app or stand alone; either option gives the ISP complete control over branding and presentation. This strategic approach enhances brand visibility and customer loyalty while positioning telcos as all-inclusive smart home service providers.

"SHaaS represents a paradigm shift for telco service providers,” said Eric Smith, CTO and Co-Founder of OliverIQ. “Homeowners no longer need to juggle many apps: the service provider’s app becomes the one app to rule them all. That’s an incredibly sticky relationship.”

The OliverIQ platform has been built to offer technical service and support, so smart home functionality doesn’t degrade over time. This reliability creates a lasting relationship between service providers and their customers.

West added, “A fully-automated smart home—and a single number to call for troubleshooting—is an experience customers won’t give up for a slightly lower monthly bill. OliverIQ enables service providers to quickly introduce their own smart home automation service and turn a commodity supplier relationship into a bond with their customer.”

For more information about integrating the OliverIQ SHaaS platform into telecom, ISP, and broadband service offerings, contact info@oliveriq.com.